Privacy Policy
Effective Date: March 2, 2026
Last Updated: March 2, 2026
1. Introduction
Welcome to Synergy Essential Electrical (“Company”, “we”, “our”, “us”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.
This Privacy Policy explains how we collect, use, store, and protect your information when you:
- Visit our website
- Request electrical services
- Request an online quote for electrical or solar installation
- Make payments via bank transfer
- Visit our office to collect physical documents
By using our website or services, you agree to the terms of this Privacy Policy.
2. Information We Collect
A. Personal Information
- Full name
- Phone number
- Email address
- Home or business address
- Property location for service
- Government-issued ID (if required for contracts)
B. Service Information
- Details about requested electrical or solar services
- Property specifications (roof type, electrical panel type, usage estimates)
- Photos or documents uploaded for quote purposes
C. Payment Information
Since payments are made via bank transfer, we may collect:
- Bank transfer reference number
- Proof of payment (uploaded receipt)
- Name of account holder
- Payment amount
We do not collect or store your full banking credentials or online banking passwords.
D. Technical Information
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and tracking data
3. How We Use Your Information
- Provide electrical and solar installation services
- Generate online preliminary quotes
- Prepare official printed quotes for office pickup
- Confirm and verify bank transfer payments
- Communicate with you about your request
- Schedule site visits
- Improve our website and services
- Comply with legal and regulatory obligations
4. Online Quotes and Physical Quote Collection
Quotes generated online are considered preliminary estimates.
Official quotations must be:
- Printed
- Signed
- Collected at our physical office
We may retain your quote information for record-keeping and follow-up purposes.
5. Payments via Bank Transfer
All payments are made via bank transfer directly to our official company bank account.
- Verify payments using the transfer reference provided
- Store proof of payment for accounting purposes
- Do not store your online banking login credentials
Customers are responsible for ensuring payment details are accurate before initiating transfer.
6. Cookies and Website Tracking
- Improve website functionality
- Analyze traffic
- Enhance user experience
You may disable cookies through your browser settings, but some features of the website may not function properly.
7. How We Protect Your Information
- Secure website hosting
- Encrypted communication (SSL)
- Restricted access to sensitive information
- Secure storage of payment confirmations
- Physical security at our office
However, no online system is 100% secure, and we cannot guarantee absolute security.
8. Sharing of Information
We do not sell, rent, or trade your personal information.
- With licensed electricians or contractors involved in your service
- With accounting professionals for financial reporting
- If required by law or court order
- To prevent fraud or illegal activity
All third parties are required to maintain confidentiality.
9. Data Retention
- For the duration of service engagement
- For accounting and tax compliance purposes
- As required by applicable laws
When no longer needed, data will be securely deleted or archived.
10. Your Rights
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (where legally permissible)
- Withdraw consent for marketing communications
- Request a copy of stored information
Requests may be submitted using the contact details below.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., banks or solar equipment manufacturers). We are not responsible for the privacy practices of those websites.
12. Children’s Privacy
Our services are not directed at individuals under 18 years old. We do not knowingly collect personal data from minors.
13. Legal Compliance
We comply with applicable data protection and consumer protection laws in Jamaica and any other jurisdiction in which we operate.
14. Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
Continued use of our website after changes constitutes acceptance of the updated policy.
15. Contact Information
Synergy Essential Electrical
Unit #19, 1 Stanton Terrace, Kingston 6
Phone: 876-365-0700
Email: info@synergyelectricalja.com